Please note occasionally we may contact you directly by email to collect shipping surcharges in relation to your online order. If the destination of your order is located at the Highlands & Islands, we may contact you directly by email to collect shipping surcharges that may arise with your order delivery. In some cases, shipping couriers charge a shipping surcharge to these areas due to the delivery destination location being remote.
Destinations where shipping surcharge may be applied in addition to your original postage costs from your online order:
UK Highlands & British Islands
Your order will be shipped upon the payment of additional surcharge. Please note that we reserve the rights to cancel your order in case of failure to pay for the surcharges.
Please be aware that customs charge may apply to shipments outside the UK and EU zones. If you do not receive your order within the expected delivery time, please contact your shipping courier or local post office for any customs notice. We will not cover any customs charge applied to your shipment. We will not be responsible for your package being held by customs.
To report any damages or defective product, please send us an email at email@example.com with relevant information and photos attached within 7 working days upon delivery.
Report a Shipping Damage
If your order is damaged during delivery, please keep all shipping boxes and packing materials as evidence for shipping damage claim. Please kindly email us with photos of the following listed evidence and our customer services team will get in touch with you.
Shipping Damage Claim Evidence
Photos of the damaged product
Photos of the shipping packaging & wrapping inside the carton
Report a Defective Item
If you believe that the item(s) you have received is defective, please kindly send relevant information with photos or videos attached to show the defective parts. After we receive your defective claim, our customer services team will review your claim and provide a solution by email.
We reserve the right to reduce a refund to reflect the loss of value for any damages caused by the customer as a result of unnecessary handling.
*Please do not send the defective items back to our store. We kindly ask you to hold on to your item until you have received instructions from our customer services team with regards to your defective claim.
*Please note that we will not cover any postage charge if the damaged or defective item(s) is sent back to our store before you submit a claim via email to firstname.lastname@example.org.
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. ThingyClub does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
ThingyClub is not responsible for un-tracked mails, we strongly suggest customers to go with Secured Trackable Parcel Service.
The date of dispatch listed in the confirmation email is the estimated date of dispatch as is reasonably estimated by ThingyClub and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order.
ThingyClub is not responsible for the delivery time of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated ThingyClub (as notified to the Customer) in relation to date and time of delivery. ThingyClub shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.